Updating from 5 stars to 2 stars because of the shitty management team. I've been going to this gym for 2 years, and the trainers are great (can't say the same about physical therapy though). However, the management team is exploitative. I had to cancel membership due to a back injury and medical advice to only focus on rehabilitation for the next 6 months. Despite the contract stating 7 days notice period to cancel monthly membership, they insisted on a 30 days notice. Upon pointing this out, they claim that I am 3 days too late for the notice period, even though my billing records indicate that I was within 10 days (no other documentation of start date provided by them.) And the most ridiculous part - they not only charged me once but TWICE for the month I was trying to cancel, and have as yet not refunded me the amount.
Honestly, I used to love this gym even though its very small and crowded because I saw it as a community, but after this experience I question if I would ever want to return. My advice to management -- your actions have turned a loyal customer away, you might want to rethink your approach.
Reactie van de eigenaar:Dear Jehana,
Thanks for your mail and sorry to hear that you disagree with our solutions to end your contract.
We always try to find a solution in your case by offering you a pause as well as an extra month of working out to compensate for your injury and cancelation period.
Both of which you do not wish to accept.
We also did not charge you twice in October since the 1st invoice was for period 19-09-25 to19-10-25 where you were still a member and did also visit our gym which means you wrongly canceled this direct debit.
You started your membership on 07-06-24 and we accepted a pause of 3 month beginning of 2025 which means your new date became the 19th of each month which I explained to you in my mail from Oct-15.
We accepted a 7 days’ notice, but this is valid from the 19th of each month which means you had to cancel before Oct-12.
You must understand that we must draw a line for all our members.
Again, we are sorry that you feel this way by writing a 2-star review since we always want to find a solution as given above to pause or compensate the missed time.
